Running Diagnostics

You can view technical information about your ZoneAlarm router's hardware, firmware, license, network status, and Service Center.

This information is useful for troubleshooting. You can export it to an *.html file and send it to technical support.

To view diagnostic information

1. Click Setup in the main menu, and click the Tools tab.

   The Tools page appears.

2. Click Diagnostics.

   Technical information about your ZoneAlarm router appears in a new window.

3. To save the displayed information to an *.html file:
   1. Click Save.

      A standard File Download dialog box appears.

   2. Click Save.

      The Save As dialog box appears.

   3. Browse to a destination directory of your choice.
   4. Type a name for the configuration file and click Save.

      The *.html file is created and saved to the specified directory.

4. To refresh the contents of the window, click Refresh.

   The contents are refreshed.

5. To close the window, click Close.