Connecting to a Service Center

To connect to a Service Center

1. Click Services in the main menu, and click the Account tab.

   The Account page appears.

2. In the Service Account area, click Connect.

   The ZoneAlarm Services Wizard opens, with the Service Center dialog box displayed.

3. Make sure the Connect to a Service Center check box is selected.
4. Do one of the following:
   • To connect to the SofaWare Service Center, choose usercenter.sofaware.com.
   • To specify a Service Center, choose Specified IP and then in the Specified IP field, enter the desired Service Center's IP address, as given to you by your system administrator.
5. Click Next.
   • The Connecting screen appears.
   • If the Service Center requires authentication, the Service Center Login dialog box appears.

     Enter your gateway ID and registration key in the appropriate fields, as given to you by your service provider, then click Next.

   • The Connecting screen appears.
   • The Confirmation dialog box appears with a list of services to which you are subscribed.

6. Click Next.

   The Done screen appears with a success message.

7. Click Finish.

   The following things happen:

   • If a new firmware is available, the ZoneAlarm router may start downloading it. This may take several minutes. Once the download is complete, the ZoneAlarm router restarts using the new firmware.
   • The Welcome page appears.
   • The services to which you are subscribed are now available on your ZoneAlarm router and listed as such on the Account page. See Viewing Services Information for further information.

   • The Services submenu includes the services to which you are subscribed.